Introduction

The Little Lawn Co. LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thelittlelawnco.com (the "Site"), use our services, or communicate with us through various channels including AI-powered communication tools.

This policy applies to information we collect:

• On our website
• Through email, text, AI chatbots, and other electronic communications
• When you interact with our advertising on third-party websites and services
• When you engage with us on social media platforms

Please read this Privacy Policy carefully. By accessing or using our Site or services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Identity Information: Name, postal address, email address, telephone number
• Payment Information: Credit card details, billing address (note: payment information is processed through secure third-party payment processors)
• Service Information: Property details, service preferences, service history
• Communication Information: Inquiries, feedback, and correspondence
• Technical Information: IP address, device type, browser type, operating system, pages visited on our Site
• Location Information: General location derived from IP address and specific service location addresses

How We Collect Information

We collect information:

• Directly from you: When you fill out forms, create an account, request a quote, schedule a service, contact us, or sign up for our newsletter
• Automatically: When you visit our Site through cookies and similar technologies
• From third parties: Service providers, business partners, advertising networks, and analytics providers

Cookies and Similar Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience and analyze how visitors use our Site. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Site may not function properly.

Types of cookies we use:

• Essential cookies: Required for the operation of our Site
• Analytical/performance cookies: Allow us to recognize and count visitors and analyze Site traffic
• Functionality cookies: Remember choices you make to improve your experience
• Targeting cookies: Record your visit to our Site, pages you have visited, and links you have followed to deliver relevant advertisements

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process and fulfill your service requests
• To communicate with you about your service, including sending service reminders and updates
• To respond to your inquiries and provide customer support
• To personalize your experience on our Site
• To improve our Site, services, and business operations
• To send promotional communications, if you have opted to receive them
• To maintain the security and functionality of our Site
• To comply with legal obligations

AI-Powered Communications

We use AI-powered tools to enhance our communication with you across various platforms, including our website chatbot, email responses, and text messaging. Here's how we use AI communication:

• Website Chatbot: Our AI chatbot collects information you provide during conversations to answer questions and assist with service inquiries.
• Email Communication: We may use AI to help draft and personalize responses to your emails.
• Text Messaging: Our automated text messaging system may use AI to provide service updates and respond to inquiries.

Information collected through these AI-powered communications is subject to this Privacy Policy and is used to improve our services and your customer experience.

Digital Advertising

We engage in online advertising to promote our services, which may include:

• Social Media Advertising: We advertise on platforms like Facebook and Instagram
• Search Engine Marketing: We run ads on search engines like Google
• Remarketing: We may show ads to you on other websites based on your previous interactions with our Site

These advertising platforms may collect information about your interactions with our ads and our Site. This information is used to make our advertising more relevant to your interests.

Disclosure of Your Information

We may disclose your personal information to:

• Service Providers: Companies that perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service
• Business Partners: Trusted partners who help us provide our services
• Legal Authorities: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your personal information from accidental loss, unauthorized access, and unauthorized disclosure. However, no Internet transmission is 100% secure, and we cannot guarantee the security of information transmitted through our Site.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to Access: Request information about what personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information
• Right to Restriction: Request limitation on how we use your information
• Right to Object: Object to our processing of your personal information
• Right to Data Portability: Request transfer of your information to another organization

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

State-Specific Privacy Rights

California Residents:
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. For more information about your California privacy rights, please contact us.

Other States:
Residents of Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia may have specific privacy rights under their respective state laws. Please contact us for more information about state-specific privacy rights.

Children's Privacy

Our Site and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have collected information from your child, please contact us so we can delete the information.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Third-Party Links

Our Site may contain links to third-party websites and applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

Consent

By using our Site and services, you consent to our Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site or services.